Tailor made Audio Visual Solutions

Service Contracts

When the way you present yourself is important.......Don’t get caught out!

The nature of Audio Visual (AV) means it is highly visible, especially when it goes wrong!

If you are presenting to shareholders or trying to sell to potential customers, the last thing you need to worry about are last minute snags in the performance and reliability of the AV equipment. This is why we offer tailor made support packages that enable us to respond to problems 24hours a day, 7 days a week. In order to fit in with the way your business operates and to minimise downtime, our technicians act as an extension of your own support team offering solutions and support on site or remotely.

Your support package will be tailored to your needs and budget but here is a list of some of the services we provide:

• Preventative maintenance - most problems can be avoided with regular maintenance. Our expert technicians will visit to check and clean equipment, service engines and check cable connections.
• 24 hour technical support to provide a solution quickly and efficiently over the telephone.
• Remote dial in (for integrated systems) – we can log into your system and diagnose problems instantly. Often the problem is something as simple as a cable coming loose and can be rectified immediately saving you valuable time and potential embarrassment.
• Engineer visit – if we can’t solve the problem over the phone, we will send an experienced technician to fix the problem or provide a replacement product while we fix your equipment
• Pick up and delivery – if we need to pick up or deliver your AV equipment (if feasible) for repair or service we will do so as quickly as possible